Computer Consultants International, Inc Help Desk - 3 (JobID: WISCJP00014057) in 4822 Madison Yards Way, United States

Help Desk - 3 (JobID: WISCJP00014057)

  • 4822 Madison Yards Way, Madison, WI 53705, USA

  • Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Ensures maximum issue resolutions in minimum time. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

Qualifications

  • Phone based technical support *Required 2 years

  • Ability to perform Help Desk services *Required 2 years

  • Ability to complete training to end users - both written documentation and verbal presentations *Required 2 years

  • Experience with ITIL V3 framework and process *Required 2 years

  • Ability to communicate effectively with both executive leadership, peers, and application users *Required 2 years

  • Ability to evaluate customer needs effectively and evidence of using good judgment. *Required 2 years

  • Ability to handle multiple tasks, set priorities, schedule and meet deadlines. *Required 2 years

  • Ability to log, organize and prioritize work *Required 2 years

  • Ability to work independently utilizing critical thinking and discretionary decision-making skill sets *Required 2 years

  • Analytical/problem solving skills *Required 2 years

  • Awareness of IT infrastructure *Required 1 year

  • Excellent customer service skills and orientation. *Required 2 years

  • Bachelor’s degree in Information Technology or related field is preferred; 2 year degree may be considered with appropriate experience

Additional Information

For immediate consideration, please send your resume to career(at)cci-worldwide.com with "Help Desk - 3 (JobID: WISCJP00014057) - WI" as the subject line.

Job Location

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