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Abbott Sr. Manager, Field Sales Operations in Alameda, California

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

POSITION SUMMARY

The Senior Manager, Sales Operations will lead a team of individuals responsible for utilizing analytical and operational expertise to 1) Increase understanding of drivers that influence sales performance 2) ensure timely implementation of required operational processes for optimum business planning and incentive compensation. The Senior Manager, Sales Operations will also define efficient approaches to sales operations deliverables, influence and apply best practices across products, set priorities and support team members. This position will manage a team of three direct reports and multiple contractors. The team is planned to expand to five by YE2019.

MAIN RESPONSIBILITIES

  • Internal and Field Stakeholder Management: Effectively communicate and partner with internal and external stakeholders to gain agreement on business objectives and the action plan to achieve them.

  • Problem Solving: Demonstrate a strategic approach to achieve business objectives by asking strategic questions, aligning resources, developing an action plan, and evaluating action plan results.

  • Analytics: Maintain subject matter expertise with sales data sources and tools, and applies this expertise to deliver high quality data and actionable insights to achieve business objectives. Experience with incentive compensation, sales reporting, targeting, sales force sizing and business planning are strongly desired.

  • Process: Consistently implements all operations protocols, procedures, and standards in a timely manner.

  • Teamwork and Collaboration: Contribute to the team’s performance, actively collaborate within and beyond the team to design and ensure buy-in around solutions

  • Leadership: Fosters an environment of candor and support for voicing ideas and overcoming concerns, including advancing own and others’ ideas through influence. Effectively represents views of management to team, and team to management. Leads organization-level initiatives and holds others accountable. Delegates decision making to lowest appropriate level, empowers own reports to make decisions and stands behind them. Congratulates people for a job well done. Takes a genuine Interest in in people. Listens carefully, Tells the truth and explains the why.

  • Managing and Developing People: Manages team of individuals with significant business scope or complexity. Manages team to deliver business results and individual development. Onboards new hires effectively. Provides ongoing discussion and active advocacy of team member development plans, identifying opportunities, articulating barriers, and providing clear assessment of current status. Conducts development discussions with each direct that result in tangible action plans for leveraging strengths and addressing areas of growth. Delivers balanced, honest and helpful mid-year and annual performance reviews leveraging organizational feedback. As appropriate, advocates to manager for development moves, promotions. Rewards and recognizes appropriately. Assesses talent effectively, both current team members and interview candidates. Empowers and trusts people to make decisions. Discovers and develops the potential in people.

ACCOUNTABILITY

  • Foster a strong team culture

  • Heavy focus on developing team toward meeting their personal and professional goals

  • Provide strong leadership and project management skills

  • Ensure executive management and stakeholders are kept informed of critical-path progress and variances from plan

  • Serve as a liaison between sales, marketing, finance, IT, etc.

  • Oversee and monitor all phases of critical projects

  • Respond proactively to potential delays in a manner that reduces or eliminates the risk of delay or disruption

  • Ensure processes are simplified and easy to understand and execute

  • Cost center and vendor management

EDUCATION

BA or BS degree required, MBA, Masters is preferred

BACKGROUND

  • 8-10+ years of leading a field operations function, preferably in the MedDevice/Pharma/BioTech industry

  • 5+ years of analytics experience, preferably in the MedDevice/Pharma/BioTech industry

  • Experience with 3rd party medical sales data like IMS and Symphony Health. Knowledge of medical/retail claims and Managed care data a plus

  • Demonstrated ability to collaborate with partners and lead peers or direct reports

  • Demonstrated ability to structure and conduct analyses to generate insight and recommendations

  • Excellent problem solving skills, details oriented with focus on quality and accuracy

  • Strong verbal and written communication skills, proficient in interacting with Senior Leadership

  • Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment

  • Knowledge of reporting and data analytics tools like Excel, SAS, Qlikview, Spotfire, Tableau, Business objects

  • Experience managing projects and vendors

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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