Coca-Cola Bottling Company United, Inc. Specialist - Customer Sales in Birmingham, Alabama

This job was posted by : For more information, please see: Summary Job StatementThe Customer Sales Specialist (CSS) provides sales and support to established customers in a contact center environment. A CSS is responsible for selling to existing customers to obtain their beverage orders, maintaining and growing sales through various communication channels with existing customers, handling customer service inquiries and updating multiple systems, as necessary. This role is critical in supporting the Coca-Cola UNITED's goal of providing best in class service and creating the ultimate customer experience by performing the following duties:ResponsibilitiesSuccessfully sell products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability.Resolve all inbound and outbound support requests per established guidelines.Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer's beverage business.Deliver professional account management for designated customers.Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.Escalate customer issues within established guidelines to ensure timely resolution.Works with field sales organization; customer sees the call center as a part of a tightly integrated customer management solution.Understands performance metrics and improves quality and capabilities to meet and/or exceed goals.Access multiple system applications simultaneously to effectively provide sales and service to customers.Actively participate and contribute in engagement and team building activities.Assist with projects per business needs. Minimum Qualifications/RequirementsAssociate's degree (A. A.) or equivalent from two-year College or technical school; or related experience and/or training; or equivalent combination of education and experience.One (1) year experience working in various computer applications.One (1) year sales experience.Knowledge of AS400 systems.Strong attention to detail and time management skillsDemonstrated ability to understand policies/guidelines and use them as intended.Demonstrated ability to provide outstanding customer service.Demonstrated ability to successfully work independently and in a team environment.Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives.Proven ability to communicate persuasively, effectively and in a professional manner.Proven ability to communicate effectively both verbally and in writing.Additional duties as assignedAdditional Comments Successful candidates with our company must pass a drug screen and background check. (MVR/DOT Physical, if applicable)