Conservis Corporation Customer Success Manager in Brookings, South Dakota

Customer Success Manager

  • Brookings, SD

  • Full Time

  • Customer Success

  • Mid Level

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Conservis

Customer Success Manager

Brookings, South Dakota

Conservis is the industry leader in Farm Management Systems (FMS) and operates globally in the world’s $12 trillion agriculture industry. We are dedicated to changing the business of farming, one of the last digital frontiers. While the industry has invested heavily in on-farm technologies, as a whole it is still in the early stages of adopting modern software tools. The Company’s cloud-based platform offers farm owners and managers a software service to create operational plans, drive field activities and make better decisions. Reports are easily shared with partners, landowners, funders and insurance companies.

The company has an established market presence, a first mover position in FMS, a strong customer base, an innovative product platform and is clearly positioned to expand its industry leading market status. We're building a great company filled with exceptional people who inspire each other to perform at a high level. We are fortunate to say that we make a difference every day and offer some of the most meaningful career opportunities in technology.

Grow with Conservis, we are changing the global business of farming!

Our Opportunity

This Customer Success Manager will manage a set of customer accounts to help drive a high level of satisfaction, successful product use, and retention. The person in this role will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and, over time, serve as a trusted Conservis advisor. To accomplish this, the individual in this position will need to have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Essential Responsibilities

  • Participate in onboarding of customer accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

  • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction

  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Conservis use throughout the account

  • Proactively track usage patterns to gain insights, provide guidance and increase customer satisfaction

  • Educate and promote best practices for leveraging Conservis products and services

  • Report to management to provide insight into the current state of the customer relationship on assigned accounts

  • Develop tools, processes and best practices to ensure customers are receiving maximum return on their investment in Conservis

  • Work closely with the Sales team to share customer insights that inform additional product and service sales opportunities

  • Achieve high subscription renewal rates for assigned customer portfolio through diligent and proactive communication and customer experience management

About You

The Ideal Candidate Should Have:

  • ​Bachelor’s Degree preferred

  • 3+ years of experience in customer success, account management or customer service within the software industry

  • SaaS account management experience

  • Proven ability to maintain highly valuable and outcome-based relationships with a customer account base

  • Ability to build credibility and trust by understanding customer requirements and addressing their needs

  • Excellent troubleshooting, listening and problem-solving skills

  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Conservis’ benefits, use cases, and business and technical elements

  • Strong written, verbal, and presentation communication skills with the ability to explain technical subjects to non-technical end users in the agriculture industry

  • Willing to travel up to 30% of the time based on customer and business needs

  • Experience with CRM systems such as SalesForce or Zoho

  • Proficient in Microsoft Office Suite

What’s in it for Me?

  • We are an entrepreneurial environment where everyone’s ideas matter and are valued. We have fun, collaborate and learn from each other!

  • We value empowerment, creativity, collaboration and autonomy

  • Our work is cutting edge, impactful, and purposeful

  • Our team is extremely talented, passionate, supportive, and diverse

  • We love farming, the opportunity to help others and make a positive difference!

  • We support continued professional development, learning, and job stretch

  • We promote and support balance, family, wellness and giving back to our community

  • Strong Total Compensation Package:

  • Market competitive salary and attractive equity position in a large market, high growth opportunity

  • 100% employer paid medical and dental benefits, along with other benefits

  • 401(k) and Stock Options

  • 15 days PTO

Sound Like You?

Interested in learning more, let’s connect to continue the conversation and learn more about you!

Conservis is an Equal Opportunity Employer.