Conservis Corporation Customer Success Manager in Brookings, South Dakota

Customer Success Manager

  • Brookings, SD

  • Full Time

  • Customer Success

  • Mid Level

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Conservis

Customer Success Manager

Grow with Conservis, we are changing the global business of farming!

Brookings, SD

Conservis is the leading independent farm management system, helping smart farmers become even smarter. Serving both family and institutional farms, Conservis provides powerful software with unparalleled customer support along the way. Integrating comprehensive, real-time data gathering with a dynamic information management and reporting platform, our system serves growers in the permanent and row crop markets.

Convervis was created in partnership with farmers. In 2009, four farmers approached business experts to help make their operations more efficient. Nearly a decade later, our system is used by some of the world’s most successful agricultural producers, helping manage over $8 billion in land, equipment, and crop assets. Our cloud-connected agriculture software tools, proven processes, and hands-on guidance give growers the insight they need to make more informed business decisions, season after season. Conservis is based in Minneapolis, Minnesota.

Conservis provides a unique and valuable career opportunity. The company has an established market presence, a first mover position in farming enterprise software, a strong customer base, an innovative product platform and is clearly positioned to expand its industry leading market status. We're building a great company filled with exceptional people who inspire each other to perform at a high level. We are fortunate to say that we make a difference every day and offer some of the most meaningful career opportunities in technology. If you want to have a big impact on our success and want to lead and build a high performing team, we’d love to hear from you!

Our Opportunity

This Customer Success Manager will manage a set of customer accounts to help drive a high level of satisfaction, successful product use, and retention. The person in this role will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and, over time, serve as a trusted Conservis advisor. To accomplish this, the individual in this position will need to have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Essential Responsibilities

  • Participate in onboarding of customer accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

  • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction

  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Conservis use throughout the account

  • Proactively track usage patterns to gain insights, provide guidance and increase customer satisfaction

  • Educate and promote best practices for leveraging Conservis products and services

  • Report to management to provide insight into the current state of the customer relationship on assigned accounts

  • Develop tools, processes and best practices to ensure customers are receiving maximum return on their investment in Conservis

  • Work closely with the Sales team to share customer insights that inform additional product and service sales opportunities

  • Achieve high subscription renewal rates for assigned customer portfolio through diligent and proactive communication and customer experience management

About You

The Ideal Candidate Should Have:

  • ​Bachelor’s Degree preferred

  • 3+ years of experience in customer success, account management or customer service within the software industry

  • SaaS account management experience

  • Proven ability to maintain highly valuable and outcome-based relationships with a customer account base

  • Ability to build credibility and trust by understanding customer requirements and addressing their needs

  • Excellent troubleshooting, listening and problem-solving skills

  • Passion for working with leading edge, web-based technologies and a desire to deeply understand Conservis’ benefits, use cases, and business and technical elements

  • Strong written, verbal, and presentation communication skills with the ability to explain technical subjects to non-technical end users in the agriculture industry

  • Willing to travel up to 30% of the time based on customer and business needs

  • Experience with CRM systems such as SalesForce or Zoho

  • Proficient in Microsoft Office Suite

What’s in it for me?

  • We provide the opportunity to significantly impact the farming industry by utilizing the latest technologies to create a cutting-edge product for farmers

  • We are an entrepreneurial environment where your ideas matter and are valued

  • We have fun, collaborate and learn from one another

  • We value empowerment, creativity, collaboration and autonomy

  • We love farming and the opportunity to help others make a positive difference

  • We support continued professional development, learning and job stretch

  • We promote and support work life balance, wellness and giving back to our community

  • We offer a strong compensation package including employer sponsored health and dental insurance, free parking and a competitive PTO package

Sound Like You?

Interested in learning more, let’s connect to continue the conversation and learn more about you!

Please apply online at https://conserviscorp.com/en/careers.

Conservis is an Equal Opportunity Employer.