The Cheesecake Factory Senior Representative, Office Services in Calabasas, California

*Position Overview: *

You may know us as a company with great food…You may also know us from being named to the FORTUNE Magazine “100 Best Companies to Work For®” list…What you may/not/know is our Office Services Team is/reinventing what it means to be “service-oriented”/.

As the Office Services Representative you will play an integral part in supporting our Corporate Support Center, Training Center, and Bakery in a wide range of catering, event planning and administrative, office support functions. You will join the team who ensures our corporate guests are greeted, mail is processed, and all staff members are comfortable and happy in their work environment and at all corporate events.

Reporting to the Senior Manager of Office Services, you will work with an Office Services team of nine, located in Calabasas Hills, CA, supporting the Corporate Support center of a 2.3 billion dollar company with over 200 full service restaurants and more than 38,000 total staff members.

*/You’ll thrive in this position if you are:/ *

  • Service oriented:you’re a people person who effortlessly provides exceptional support whether it be over the phone or in person.

  • A team player:you’re a collaborative team player who shows respect for the views and contributions of others while building team spirit across the department and company.

  • Adaptable:you’re at ease in a fast-paced environment and you’re able to change direction rapidly when priorities shift and personalities change.

  • Relationship-builder:you are a master at building genuine relationships with people at all levels inside and outside of an organization. Whether they’re a type A, B or Z personality, you easily establish a warm relationship, building an effective network around you.

  • Exhaustively meticulous:you have an unrelenting attention to detail leaving nothing for chance while understanding what deserves your immediate attention and what can wait until tomorrow or next week.

/Here’s more of what you will get to do: /

  • Catering

o Staff planning and scheduling for large meetings.

o Manages conference rooms and sets up as needed for all meetings and events at corporate, including updating and ongoing automation of booking process.

o Responsible for Campus Level support including Training Center and Bakery.

o Handles food and events at Corporate, Training Center and Bakery.

o Manages Receipts.

o Maintains organized inventory of snacks and beverages for meetings, keeping snack room well stocked and easily managed.

  • Corporate Event Planning and Special Events

o Career Cake Walk

o Summer Party

o Halloween

o Holiday Party

  • Mentor, train and cross-train Office Services Team as needed.

  • Update, create and document procedures for this position.

  • Back up support for Receptionists, Mail and Shipping & Receiving as needed.

  • Excellent computer skills to include Word, Excel, Outlook Calendar and Publisher.

  • Catering and/or restaurant experience preferred.

  • Maintains a positive and energetic attitude.

  • Great verbal and written communication skills.

  • Ability to multi-task, prioritize and work well in a fast-paced environment.

  • Remain poised in stressful situations with excellent customer service skills.

  • Able to communicate with all levels of Management and Staff.

  • Must be able to lift up to 25 pounds.

  • Possess a “TEAM” oriented attitude.

  • Maintain a high level of confidentiality.

  • Resourceful – Can find solutions to assist staff, guests and vendors when the answer is unknown.






This position offers industry-leading benefits including; medical, dental, vision, 401K with match, tuition reimbursement and a sabbatical after five years of employment for qualifying staff members.

/About Us:/

Recognized as one of the FORTUNE “100 Best Companies to Work For", The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. Internationally, sixteen The Cheesecake Factory® restaurants operate under licensing agreements. Continuing on our path to becoming a Global Iconic Brand, we employ more than 35,000 staff members, 320 of whom work at the corporate support center in Calabasas Hills, CA. #SoCheesecake #LifeAtCheesecake

/The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations; we do not provide work visa sponsorship./

/ /

Organization: *Human Resources

Title: Senior Representative, Office Services

Location: CA-Calabasas-Corp

Requisition ID: 1800641