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IBM Global Workplace Experience Leader in Charlotte, North Carolina

Job Description

Real Estate Strategy & Operations (RESO) is a core business function within IBM’s Global Finance & Operations group (F&O) division that provides enterprise services. RESO’s capabilities extend across a 78M square foot portfolio in more than 100 countries across five geographic regions. The cross-functional team is comprised of highly skilled professionals in engineering, finance, business controls, project management, IT, architecture, design, environmental, energy, operations and facilities management. As business enablers and advisors, we collaborate to drive client solutions and enhance the IBM workplace experience and reinforce culture.

The Workplace Experience Leader position is responsible for modernizing the IBM workplace experience with a service-orientation toward the activities, tasks and processes that make up day-to-day work life.

Position Description:

The Workplace Experience Leader for real estate is responsible for the development, implementation, performance management and continuous improvement of the organization’s workplace experience services and programs for IBM employees, clients and guests. This leader will curate a meaningful experience, by way of workplace services, to support our organizational goals around attracting and retaining the best talent, optimizing our real estate, demonstrating our brand and values, and enabling our employees to work at their peak. This position will drive continuity in the employee experience across the globe, curating a meaningful and differentiated experience for coming into the office. Services may include, but not limited to Hospitality, Food & Beverage and Amenities, Transportation, Audio/Visual, Office Services and Service Centers, Concierge & Reception, Mailroom & Reproduction and File Retention.

This leader will work closely with organizational leadership, internal business units and staff

to deliver industry leading real estate and workplace experience programs that effectively support IBM employees, clients and guests. This position demands being comfortable working within a matrix organization that requires a high level of flexibility, team collaboration,

and effective leadership practices with the ability to deliver high profile programs.

The successful candidate will create and manage teams across the globe focused on user centric hospitality, creating high touch opportunities for people to connect in new and exciting ways that speaks to IBM’s culture and community.

This person will be both execution focused, helping to ensure our day-to-day business runs the way it should, and strategy focused, helping to ensure we are contributing to the long-term health of IBM. The Workplace Experience Leader is expected to provide superior employee and client service while enhancing their individual, personal and professional skills.

Other responsibilities include:

  • Define the optimal end user experience, which will help drive the design and services required for IBM’s future workplace environment.

  • Create and manage a global team to ensure a synchronous experience is being executed consistently across the program.

  • Stay connected with cross-functional IBM teams to understand sensitivities, priorities and to integrate enterprise-wide themes into RESO channels

  • Remain engaged with Corporate Headquarters (CHQ) Organization and Culture teams to ensure alignment to corporate strategy and best practices

  • Curate a meaningful and personal experience for all IBM employees and visitors.

  • Remain informed about developments within the Workplace Experience and Hospitality industries, and network with in-company subject matter experts to bring world class solutions to bear for the clients.

  • Maintain an active awareness and understanding of global workplace trends, innovations and opportunities

  • Develop workplace experience program materials incorporating client and company brand compliance. Create resource guides and training materials to support program implementation and operations.

  • Establish performance indicators, rhythm of business and methodology for performance management and continuous improvement.

  • Maintain an active awareness and understanding of global workplace trends, innovations and opportunities

Location: Research Armonk, NY, or New York, NY

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Required Technical and Professional Expertise

  • Bachelor’s Degree or Master’s Degree in Hospitality Administration Management or relevant college degree

  • 8-10 years of relevant experience managing multiple teams in experience services, hospitality, events, amenities and property services management.

  • Solid understanding of wider aspects of corporate Real Estate (Design and Construction, Leasing, FM, etc)

Preferred Tech and Prof Experience

  • Possess keen attention for detail, a high degree of English language fluency and strong writing and presentation skills.

  • Proven organizational skills, ability to prioritize in order to meet deadlines and provide high quality service to clients.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.