AT&T Sr. Specialist - Customer Svc in Englewood, Colorado
Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates ,and provides the highest level of customer service to ensure consistent customer satisfaction.
Key Roles and Responsibilities: Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning , or collection; resolves most complex issues including repair, maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution; recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members; may assist supervisor with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems.
Experience: Typically requires 2 to 5 years relevant experience in area of responsibility. Supervisory: No.