AT&T Leadership Development Program (GLD) in Guadalajara, Mexico
The Proximity Graduate Experience (Leadership Development Program) is 18 month rotational leadership development program (LDP) which provides a path to full-time employment with one of the world’s leading Telecommunications Company. The 18 month developmental program seeks to secure, place and develop college graduates with a proven track record of success.
Incumbent graduates will work across a minimum of three diverse work assignments during 18 month program. These work assignments are associated to specific roles within the Proximity Share Service Center in Mexico and include the following: Operational center and Technical and support functions
Roles and Responsibilities:
During the duration of the program, the graduates will service and support customers in the USA; build and maintain customer relationships; develop leadership and supervisory skills. The graduates will assume ownership for managing issues and critical events through resolution and providing root cause analysis to customers. They may carry out major assignments in conducting the operations of the business.
During the program, the graduates will be:
Trained on leadership roles for the future
Coached during the whole program, assigning them an individual coach
May be assigned to special projects that will enhance and accelerate their career growth
Key Competencies and Skills:
• Bilingual fluent English and Spanish
• Candidates will be expected to demonstrate basic leadership skills
Education and Qualifications:
Program Participant Requirements and Qualifications:
• The candidate shouldn't present more than 6 months after graduation date.
• Graduates with outstanding leadership potential and an aptitude for technology will be shortlisted for technical/leadership competency assessments plus group discussions as part of the selection process.
At our Bilingual Contact Center, you’ll deliver best-in-class service to our customers in an environment that empowers you to lead your team, share the latest innovations and offer creative solutions to meet their needs. It’s the kind of place where you can combine your passion for people, innovation and drive towards the future.
You will manage a team of Customer or Business Service Representatives who are responsible for handling customer service requests includes new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, sales, adjustments, service order issuance inquiries and validation of service order accuracy.
With your passion for identifying and resolving customer issues, we’ll count on you to lead efforts to optimize your team’s ability to meet our customers changing needs. You’ll think creatively and champion change to meet operational goals, as well as unit and revenue objectives. In the process, you’ll further develop your leadership skills and continually grow your knowledge of AT&T products, industry trends and changing business needs.