Citi Cloud Enablement Lead in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18046625


Job Purpose:

Provide business sector technical leadership to ensure world class performance of critical underpinning application infrastructure. Collaborate with infrastructure and application owners to improve sector estate IT performance, risk posture, and cost. This includes developing estate plans to migrate workloads to target infrastructure. (PaaS, CaaS, IaaS)

Job Background/context:

Technical position requiring broad infrastructure industry expertise with strong interpersonal skills who can provide technical thought leadership to effectively influence other leaders at the SVP and Director levels.

Key Responsibilities:

  • Understand risk posture of end to end technology solutions and prioritize remediation activities across infrastructure and application support teams. Drive total quality improvement of infrastructure solutions to minimize and eliminate incidents due to architecture or design defects (SPOF), capacity related incidents, and EOL/EOVS infrastructure.

  • Lead business sector specific service improvement plans to address deficiencies in technology solutions and operational processes including service design, service transition, capacity management, incident, change, problem and event management.

  • Promote adoption of next generation cloud technologies and push to continuous delivery pipelines with the application team and architects.

  • Promote adoption of highly scalable, well-conditioned cloud architecture standards, identify and remediate single points of failure in the infrastructure/application design.

  • Act as a primary liaison between application & infrastructure architects and infrastructure support teams.

  • Develop relationships with key customers and stakeholders to identify emerging needs.

  • Work with capacity and performance monitoring teams to ensure infrastructure and application monitoring accurately trends usage patterns and future capacity requirements.

  • Collaborate with client managers, project managers, application and infrastructure teams to plan and coordinate business critical project delivery.

  • Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring incidents that impact the business sector.

Development Value:

The job offers the opportunity for the candidate to advance in a non-management leadership role that will leverage both their leadership abilities and technical skills while building experience within the Citi global organization and increasing technical knowledge to various options within the platform.



  • Expert infrastructure knowledge with at least 10 years’ experience in large mission-critical non-stop environments

  • Certification in relevant platform technologies

  • Aware of cloud technology, continuous delivery pipeline strategies, PaaS, and Container Services

  • Experience presenting to senior executives and capable of distilling complex technical discussion into succinct presentations that can influence the target audience and motivate to action

  • Ability to effectively mentor engineers


  • Proven problem solving skills

  • Efficient performance and tuning skills

  • Systems analysis and design, understanding of business, excellent communication skills, ability to break things down into terms understandable to non-technical individuals.

  • Industry expert level platform design and administration skills (able to teach others)

  • Outstanding written and verbal communications with the ability to take complex technical detail and articulate it effectively to


  • A leader, with the courage and persistence to drive constant change through collaboration and partnership.

  • An effective communicator, with a good command of both written and spoken English (Spanish also highly valued).

  • An accomplished solution provider and problem-solver.

  • A well-organised person, capable of working with minimal supervision.

  • Proven track record working under pressure, balancing multiple projects, meeting aggressive deadlines, making difficult decisions, delivering quality solutions, and effective leadership and communications.


Bachelor degree in computer science or other related or equivalent work experience.