Volvo Group Technical Product Specialist - Global (m/f/d) in Konz, Germany
In the area of our Technology Global Technical Support department we are looking for a
Technical Product Specialist (m/f/d) - global
The Global Technical Support team supports Co-Pilot, Dig Assist, SW and E&E for EXC and CWL worldwide. As part of our high performing team focused on machine uptime, you will be responsible in the second line of support to deliver technical information and solution regarding quality issues.
Main Responsibilities :
Drive Co-Pilot application uptime and customer success by working collaboratively and cross functionally with technology functions, global and regional technical support functions and dealer product specialists
Responsible for support targets and quality information
Lead and manage activities related to Co-Pilot applications to secure high expertize in global technical support teams
Drive quality improvement for Co-Pilot Dig Assist application within technology
Contribute with development and implementation activities for projects related to Co-Pilot, Dig Assist, electrical and autonomous machines for WEXC, CWL
Manage Technical Support Calls related to Co-Pilot, Dig Assist, machine SW and machine E&E escalated from region support
Develop and maintain good collaboration between sales functions, customer solution, technology functions and technical support to secure high customer satisfaction related to Co-Pilot Dig Assist application
Required competencies, personal skills and experience:
University degree in engineering or equivalent
Knowledge of quality tools and methods for E&E
SW design and system engineering knowledge is a benefit
Good ability in communication and presentation
System knowledge (SEMS, VDA, Configurator, WebMia) is a benefit
Application knowledge of excavators is a benefit
Customer support mind set
Fluent in English (verbally and written)
Do you enjoy working in a motivating, international environment with opportunities for development and flexibility? Then please apply via our Online Tool. We look forward to receiving your application!
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Construction Equipment , one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
Volvo Construction Equipment
Travel Required (Maximum)
Last application date
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran