Gallagher Senior Case Manager – Self Insurance in New South Wales, Australia

  • Leadership opportunity to advance your claims career within a global insurance company!

  • Work within our newly created General Insurance team

  • Corporate offices in the heart of North Sydney, moments to public transport

Due to confidentiality, this is a private advertisement. Further details will be provided to shortlisted applicants.

The position

Currently we are seeking an experienced Senior Case Manager to join our Self Insurance team located in our North Sydney office . This is a permanent full time position.

Reporting to the Team Manager you will be responsible for providing a customer focused, case management service for your assigned Self Insured client. Your will have responsibility for the pro-active management of all claims from notification to closure.

Responsibilities include but are not limited to:

  • Demonstrate SIRA Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers)

  • Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards.

  • Competently meet SIRA Claims Compliance requirements

  • Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders

  • Participate in Process Improvement Initiatives.

  • Complete Daily Workflow to GBSI and Client Service Standards. This includes:

  • Proficient Liability Assessments and Decisions

  • PIAWE Calculations

  • Assessment of Daily Third Party Provider Invoices

  • Assessment of Weekly Compensation Payment Entitlements

  • Conducting Work Capacity Assessments and make sound Work Capacity Decisions

  • Sustaining the portfolio’s existing high File Closure rate

What we are looking for:

This is a great opportunity for a performance driven Senior Case Manager, capable of delivering consistent claims excellence and service to their assigned client.

You will be a claims management professional who thrives in a busy yet fun environment and have the following qualifications, experience and skills:

  • Experience in managing NSW Workers’ Compensation Claims

  • Experience in delivering Excellent RTW Outcomes.

  • Highly Efficient with Excellent Data Accuracy

  • Expert Customer Service skills

  • Excellent verbal and written Communication

  • High level of Professionalism

  • Strong Time management skills

  • Implement Pro-active, Outcome based strategies

  • Ability to work autonomously

  • PC literate – Claims System Database/s and Microsoft Office

  • Tertiary qualifications in an appropriate discipline is desirable but not compulsory

What we can offer you:

  • Attractive remuneration packaging

  • Opportunities for ongoing education and development

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Truly flexible working conditions including WFH options

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role.

Job: Claims

Organization: GB International

Title: Senior Case Manager – Self Insurance

Location: Australia-New South Wales-North Sydney

Requisition ID: 50686