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Anthem, Inc Membership Representative I, II, III - Richmond, VA - PS22127 in Richmond, Virginia

Membership Representative I, II, III - Richmond, VA - PS22127

Location: Richmond, Virginia, United States


Requisition #: PS22127

Post Date: 2 days ago

Your Talent. Our Vision. At Anthem, Inc. , it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Membership Representative I, II, III

This position will be filled at Level I, II, or III – level will be determined by the hiring manager, based on the skills and experience of the candidate selected.

Location: 2015 Staples Mill Rd., Richmond, VA

Work Hours : Monday through Friday, 8:00am - 4:30pm EST

Responsible for enrollment and/or maintaining assigned accounts.

Primary duties may include, but are not limited to:

  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

  • Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.

  • Ensures accuracy and timeliness of the membership and billing function.

  • Responds to inquiries concerning enrollment processes.

  • Maintains enrollment database.

  • May order identification cards.

  • Determines eligibility and applies contract language for each case assigned.

  • Performs error output resolution for electronic eligibility and processes error discrepancy list.

  • Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.

  • Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.

  • Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.


  • Requires a HS diploma or GED;

  • Level I: Up to 1 year of related experience;

  • Level II: 1-3 years relevant healthcare customer servicing experience which includes at least 1 year membership experience;

  • Level III: 3-5 years relevant membership experience which includes at least 2 years of membership experience

  • Or, any combination of education and experience, which would provide an equivalent background.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.