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Power Solutions International Inside Sales Support - J3Q5735YQJWN579GTD2 in Wood Dale, Illinois

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n Job Description n


The Inside Sales Support role is responsible for establishing and maintaining relationships with existing accounts and corresponding Outside Sales Reps. The position is responsible for high value customer service, driving on-time delivery and proactive account management.



+ Obtain and process orders within assigned customer base working with internal departments to provide accurate delivery dates.

+ Responsible for order to delivery process of all orders to ensure promise dates are met, on-time delivery metrics are achieved and monthly targets made.

+ Responsible for maintaining accurate price list and customer terms.

+ Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided.

+ Manage forecasting process to minimize inventory position and meet revenue targets.

+ Provide high level reporting for Outside Sales Reps, Internal Departments, Management as well as customers.

+ Provide solutions for continuous improvement.

+ Resolve customer problems, issues and complaints.

+ Attend and participate in sales and company meetings.

+ Achieve sales and customer service goals and targets.

+ Assist in the collection of receivables.


n Job Requirements n


n Education and/or Experience n



+ 3 to 5 years related experience.

+ Previous customer service or sales experience.

+ High School degree or equivalent experience.